94%
Email CSAT
Published operating snapshot
Floor is open·46-50 on shift
EN and FR on the same desk.One connected operation behind every customer moment.
First month $0From $6/hr94% email CSAT
Live queue
Support
Chat
24/7
Orders
Disputes
BookEmail, chat, phone, orders, disputes. One queue.
On the desk
Brands on the floor
Published proof
4.4+
Weekly CSAT
Out of 5, quality rhythm
33→12
Churn
Published before and after
Industries
Built for brands that sell, ship and stay close.
Ecommerce
Direct-to-consumer
Supplements
Apparel & fashion
Merchandise
Subscriptions
Consumer goods
Digital products
Marketplaces
SaaS
Already in the stack
One current. Five moments.
01
Reach
Every channel enters one connected operating context.
02
Orchestrate
The right team receives the right information.
03
Connect
Specialists solve with brand-level care.
04
Resolve
Quality controls protect the outcome.
05
Improve
Every interaction strengthens the next one.
On the floor
- Customer supportImprove satisfaction while creating reliable, scalable coverage.
- Ecommerce operationsReduce friction across orders, subscriptions, shipping and post-purchase support.
- Chargebacks & disputesRecover eligible revenue while reducing preventable future disputes.
- Customer experienceMore consistent experiences and stronger customer relationships.
- Operations consultingOperational clarity that supports sustainable scaling.
- Quality assuranceConsistent service standards and focused agent development.
- Workforce managementImprove coverage, productivity and scaling readiness.
People
English and French professionals, flexible coverage and dedicated account management.
Process
SOPs, QA scorecards, workforce planning and coaching make performance repeatable.
Technology
We sit inside the support, ecommerce, workflow and reporting tools you already use.
Launch offer
$0
First month
We stand up people, process and knowledge before you pay for a full month of coverage.
Entry coverage
$6
As little as $6 an hour
A practical way in for growing brands. Hours, channels and oversight are scoped on the call.
Reach us
Book a call, or send a note.
Call
30 minutes on the calendar
Pick a slot. It invites 4shik3sh@gmail.com.
Send a query
Straight to Support@cxprox.com.
Walk the floor with us for 30 minutes.
A 30-minute strategy call. Coverage, stack, volume. Then a starting recommendation.